Shipping & Delivery:
Shipping within Canada (domestic):
All orders are shipped within 7 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that order processing times are separate and in addition to the shipping times indicated at checkout.
Should problems occur with fulfilling your order, we will contact you. If you have any additional questions regarding your order, feel free to contact us at firstname.lastname@example.org or leave us a message.
Shipping outside Canada (international):
For orders outside of Canada, please contact us directly at email@example.com or leave us a message.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied and are your responsibility as the customer.
In the event of postal service disruptions and/or peak holiday seasons, the arrival of your order may be delayed.
If you have any questions regarding your order, please contact us at firstname.lastname@example.org or leave us a message.
Thank you for your patience and understanding.
Local delivery option is available for select postal codes.
This option will be displayed during checkout for eligible postal codes.
Please note that for local deliveries:
- Order cut off time: Tuesday @ 11:59pm.
- Any orders placed after this time will be delivered Thursday of the following week.
- All local deliveries are made on Thursdays.
In-store pickup: n/a
We do not have a physical location at this time. However, you can visit us at temporary pop-up locations as we attend various trade shows and exhibitions throughout the year.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you. You can also leave us a message.
To track the progress of your Canada Post order, please visit Canada Post Tracking and enter your tracking number.
Shipping to P.O. boxes
Federal postal services such as Canada Post is able to ship to P.O Boxes.
Refunds, returns, and exchanges
Please see our Full Return Policy for more details.
We accept returns up to 14 days after delivery, if the item is unused and in its original condition. Once your return request has been accepted, we will refund the full order amount minus shipping, duties, taxes, and other fees.
Please inspect your product upon receiving your package. In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition, so we can evaluate the issue on a case-by-case basis.
If you have any further questions, please don't hesitate to contact us at email@example.com or leave us a message.